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Payment and Returns
Payment
We accept Amex, Visa, MasterCard, Maestro, Switch, Delta and Solo through our secure online payment facility on our online shop. Your credit card receipt will sent with your order. Alternatively, you can speak to us in person and place your order by phone on 01737 845501 (9.00am to 5.30pm).

When do you charge my credit/debit card?

Your goods will be dispatched within a few days of receipt of your order and due to this your card will be charged at the time of placing your order. If you are placing an order for stock not immediately available your card will still be charged at the time of placing the order, enabling us to despatch your goods as soon as they come in stock. Should this cause a problem for you please call us on 01737 845501 to discuss your specific requirements.

We hope that your order will be just what you wanted, but in the event that it isnít, we are happy to offer you a 14 day money-back guarantee on all goods.

How do I return an item?

You may return any unused goods in their original packaging within 14 days of the date of dispatch. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a saleable condition.

We will refund the cost of the product to you upon receipt of the returned items. We cannot always refund postage & packaging costs Ė if the return is required as a result or our mistake, we will happily refund both the outbound and return postage charges. In other circumstances, the cost of return postage and the original postage charge are non refundable. Our address for returns is: Vandevi Ltd, 21 Kiln Lane, Brockham, Betchworth, Surrey RH3 7LX

Please call for details on furniture returns. Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email to roshie.watkins@virgin.net or by telephone 01737 845501

VAT Reg No 821 3023 83 - Vandevi Ltd, 21 Kiln Lane, Brockham, Betchworth, Surrey RH3 7LX Tel/Fax: 01737 845501
email: info@vandevi.co.uk
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